Commenting on Part Requests

When a request is received, HQ users can comment on the request. These comments are then sent as a notification to the technician and the technician can view the comment and respond by adding a comment.  IMPORTANT: Comment notifications to HQ users are sent only when a technician adds a comment in the Service app. If an HQ user adds a comment, it will not notify other HQ users who are subscribed to the "Part Request was commented on" notification. Only the technician who submitted the part request will receive the comment notification within the app.

For HQ users:

Navigate HQ>SERVICE>PART REQUESTS. After selecting the specific Part Request, within the details page, locate the Comments card, select “Add Comment”> type your comment> Save.

For Technicians:

When a comment is added, a notification will then be sent to the technician's tablet. The technician can then choose to [Ignore] or [View] the comment.

Once the technician clicks [View] it will take them to the Notifications screen. Once there, click on [Part Request Comment] to view.

The Service app will then display the details of the Part Request, including all comments. Here, the technician can add more comments by pressing the + button within the Comments card.