Work Order Requests

The Work Order Requests page allows you to search and find work order requests. You can search using the search bar on the top of the page, or there are also multiple other filters that you can use to make your search a little easier. Multiple filters can be applied at one time. Once you have found your request that you are looking for, you can view the "Details" by clicking on the 3 dots all the way to the right of the request and then clicking on "Details" in the drop down. If you would like to delete the request then you can click on "Delete" after hitting the 3 dots.

NOTE: If a Work order request is associated with a work order, when the work order is completed, the work order request will be automatically completed.

TIP: Integrated customers can link Work Order Requests using the field in your business system that is associated with the ref field in Tinnacity. This is the same field used to automatically synchronize work orders. For Work order Requests, use the prefix TWR followed by the work order request number. For example: TWR123

A Priority level (Low, Normal, High, Critical) can be added to Work Order Requests. This can help the Back Office prioritize requests they recieve.

To set a priority level within HQ, click on the request ID you'd like. Within the Details screen you can add a priority level of your choosing from the dropdown menu options by selecting the pencil icon next to Priority, then select Save.