Reschedule
There are times when a Technician arrives onsite at the customer to do a PM and are told that they cannot do the PM for some reason (i.e. equipment is in use). When this happens the Technician can submit a 'Reschedule' request to the Back Office to let them know why the PM couldn't be completed and when to reschedule it. The work order will remain open and will notify the Back Office of the request.
While in the WO details screen, press the three dots at the top, right corner.
Press Reschedule.
The Reschedule screen is now on display. Select the reason for the reschedule and provide a comment (i.e. when to reschedule).
The customer contact should sign and enter their name, then press [Submit].
- The Reschule has been submitted to the back-office. Click here to learn more.
