Dashboard - Technician Utilization

To view Technician Utilization, navigate HQ>Click on the Tinnacity logo in the upper left side of the screen>Technician Utilization

Technician Utilization Dashboard

This dashboard provides critical insights into technician efficiency and productivity, highlighting opportunities for improved resource allocation and training. It focuses on two key metrics: Gain Time and Standby Time.

Gain Time measures the margin between customer-billed hours and technician-paid hours per work order. To ensure profitability, this metric should remain positive, driven by the rounding rules defined for each work order type. A negative Gain Time serves as a red flag, often indicating that technicians are not effectively utilizing the Smart Logging Strategy—either by failing to transition correctly from Travel to Labor or by allowing excessive, unallocated Standby time to accumulate.

Standby Time reflects periods where a technician is not clocked into a billable Work Order or an internal Administrative task. To maintain high utilization, this should be minimal; technicians are expected to transfer any 'waiting' periods to an Administrative work order for specific internal function or a Billable work order to ensure every hour is accounted for.

Utilizing this dashboard, managers and trainers can:

• Quickly identify technicians with the most Standby Time: This points to potential gaps in administrative task assignment, training needs, or opportunities to better utilize their time between customer appointments.
• Pinpoint technicians with the least amount of Gain Time: This can indicate inefficiencies in their work processes, challenges with specific work order types, or areas where additional training on time management and service optimization could be beneficial.
• Facilitate targeted training opportunities: By comparing the performance of technicians with high Standby and low Gain Time against those with minimal Standby and high Gain Time, you can uncover best practices and address specific areas for improvement. This dashboard serves as a valuable tool for understanding "What are they doing differently than those technicians that have little to no standby and have more gain time?" and applying those learnings across the team.

Pro-Tip for Dashboard Navigation

To quickly identify technicians needing attention:

• View top standby: Adjust the "Top 5 People" widget to display "Standby" to see which technicians have the most non-billable time.
• View low gain time: Set the "Bottom 5 People" widget to "Gain" to pinpoint the technicians with the least productive (lowest gain) time.