Dashboard - Technician Utilization
To view Technician Utilization, navigate HQ>Click on the Tinnacity logo in the upper left side of the screen>Technician Utilization
Technician Utilization Dashboard
This dashboard provides critical insights into technician efficiency and productivity, highlighting opportunities for improved resource allocation and training. It focuses on two key metrics: Gain Time and Standby Time.
Gain Time represents the difference between the time billed to the customer and the time paid to the technician for a given work order. This metric is always a positive number, calculated using the work order type's pre-defined minimum and maximum rounding rules. A higher Gain Time indicates greater efficiency and profitability per service call.
Standby Time quantifies the periods when technicians are not actively clocked into either a customer-billable work order or an internal administrative work order. This time should be minimal, as technicians are expected to allocate their non-customer-facing hours to administrative tasks, training, or other internal functions.
Utilizing this dashboard, managers and trainers can:
- Quickly identify technicians with the most Standby Time: This points to potential gaps in administrative task assignment, training needs, or opportunities to better utilize their time between customer appointments.
- Pinpoint technicians with the least amount of Gain Time: This can indicate inefficiencies in their work processes, challenges with specific work order types, or areas where additional training on time management and service optimization could be beneficial.
- Facilitate targeted training opportunities: By comparing the performance of technicians with high Standby and low Gain Time against those with minimal Standby and high Gain Time, you can uncover best practices and address specific areas for improvement. This dashboard serves as a valuable tool for understanding "What are they doing differently than those technicians that have little to no standby and have more gain time?" and applying those learnings across the team.
Pro-Tip for Dashboard Navigation
To quickly identify technicians needing attention:
- View top standby: Adjust the "Top 5 People" widget to display "Standby" to see which technicians have the most non-billable time.
- View low gain time: Set the "Bottom 5 People" widget to "Gain" to pinpoint the technicians with the least productive (lowest gain) time.
