Emails that have bounced or failed to send

When the customer signs the work order and opts to receive the completed PDF, they must provide their email address. If the email address is entered incorrectly, the PDF will not be sent. To ensure successful delivery, we recommend assigning someone within your company to receive email bounces. This allows them to promptly address any issues at HQ and update the Service app. Neglecting to correct these email errors may result in subsequent failures when the customer selects their name from the contact list for future work orders.

To correct the email address, follow these steps:

1. In HQ, go to The Menu > Customers > Location Contacts. In the Search filter type the person's first or last name. TIP: If you do not see the Search filter, click the filter icon at the top, right corner to enable.

   

2. Locate the respective name and click the three vertical dots, then click 'Edit'.

   

3. Correct the email address then click [Save].

   

Resend Completed Work Order PDF

Since the customer did not receive the original completed PDF due to email address being entered incorrectly, you have to download the PDF and then send from your email. To download the PDF, follow these steps:

1. In Service > History, locate the respective work order then click the three vertical dots and select 'Download'. NOTE: The PDF is saved to your 'Downloads' folder on your computer.

   

Emails to HQ Users Have Stopped Arriving

This article covers customer emails that fail to send. If you're an HQ user and have stopped receiving Tinnacity emails yourself, your email delivery may be paused after a bounce. You can turn it back on from your profile. See My Profile, section Email Delivery Paused.