Business System Connector
The Business System Connector feature is designed for businesses with an integration to Tinnacity. This feature can help troubleshoot issues related to work orders that cannot be dispatched or updated between the business system and Tinnacity.
In HQ, navigate to Admin > Business System Connector. Enter the relevant work order number in the 'Work Order' search box and click [Search]. Hover over the error to see its full details.
Fix the error & on the next sync, the work order should dispatch and/or update in Tinnacity. For example, the above error reads "Error dispatching or updating work order=02S4697620. Response[400: ERROR-TM:PM_NO_CHECKLIST]."
This error is stating that the assigned equipment's model does not have a checklist assigned in Admin/Models. Assign a checklist to the relevant model and on the next sync, the work order should dispatch.
