Business System Connector

The Business System Connector feature is designed for businesses with an integration to Tinnacity. This feature can help troubleshoot issues related to work orders that cannot be dispatched or updated between the business system and Tinnacity. This feature can also help users see if their agent(s) are running and check the Job Schedules for when agents run various things.

To Troubleshoot a Work Order

1. In HQ, navigate to Admin > Business System Connector. Enter the relevant work order number in the 'Work Order' search box and click [Search]. Hover over the error to see its full details.

   

2. Fix the error & on the next sync, the work order should dispatch and/or update in Tinnacity. For example, the above error reads "Error dispatching or updating work order=02S4697620. Response[400: ERROR-TM:PM_NO_CHECKLIST]."

   
   

   This error is stating that the assigned equipment's model does not have a checklist assigned in Admin/Models. Assign a checklist to the relevant model and on the next sync, the work order should dispatch.

To check if the Agent(s) are running and what the Job Schedule frequencies for the agent(s) is:

When work orders are not syncing to HQ from your integrated Business System, checking the status of the agent is the first step of troubleshooting,

1. In HQ, navigate to Admin > Business System Connector.
2. In the Connector Agents card, check if the agent is Enabled and Last Run Date/Time
   1. NOTE: If the agent hasn't run recently, reach out to our Support Team for assistance

To see the Job Schedule frequencies for the various jobs the agent(s) run, click on the Clock Icon within the Connector Agents card.

The list of Job Schedules will display. When done, click OK. NOTE: Job Schedule frequencies are set by Tinnacity. if you'd like to adjust any of these, please reach out to us for assistance.