My Profile
Overview
Use My Profile to update your security settings, manage notification preferences, and access your CSV exports.
To access My Profile, click your name in the top right of the screen, then Select [My Profile].
Use the Left Panel to customize your experience and secure your account:
- Profile: Update your personal details, including name, contact info, and timezone.
- Security: Enhance your account protection with passkeys, Two-Factor Authentication (2FA), and backup codes.
- Notifications: Choose how you stay informed. Toggle alerts for the HQ dashboard, email, or both.
- Exports: Access and download large CSV reports that exceed the real-time export limit.
My Profile
Keep your profile current by updating your contact info, language, and time zone.
Tip: Your Account Number serves as the account number for technicians using the Service app.
Service Reports Automated scheduling is available, but for the most comprehensive results, manually generate your reports in the Reporting > Reports section. Click here to learn more about Reporting.
Security
At Tinnacity, safeguarding your data is our top priority. While we employ rigorous system-wide protections, we highly recommend enabling additional security layers. Activate Passkeys, Two-Factor Authentication (2FA), or Backup Codes to add a personal layer of defense to your account.
Notifications
Stay Informed, receive real-time updates based on activity in HQ, the Service app, and (if applicable) your integrated business systems, Ship, or Customer Portal.
- Customized Delivery: Choose to receive alerts via in-app notifications, email, or both.
- Direct Access: Email notifications include a summary of the event and a "See More" link that takes you directly to the relevant screen in HQ.
Click here to learn more about Notifications.
Email Delivery Paused
If an email sent to you from Tinnacity bounces (for example, your inbox was full or temporarily unavailable), email delivery to your address is paused. While paused, you won't receive email notifications, service reports, or export emails.
When this happens, a banner appears on your My Profile page letting you know delivery is paused.
To turn email delivery back on:
- Resolve the cause first: clear space in your inbox or confirm with your IT team that your address can receive email.
- Click your name in the top right of the screen, then select My Profile.
- In the paused delivery banner, click Reactivate.
Email delivery resumes immediately. If the next email bounces again, delivery will pause again. Repeat these steps once the issue is resolved.
NOTE: If the banner appears without a Reactivate button, delivery was paused because an email was marked as spam. This can't be reactivated from your profile. Contact Tinnacity Support.
To change the email address on your profile, contact your administrator.
Exports
Access large CSV reports that exceed the real-time limit here. While these files are also sent to your email, you can retrieve them here much faster once processing is complete. Standard exports will continue to download directly to your browser's Downloads folder. NOTE: Exports are limited to 25,000 rows.
Click [Download] to download the .csv file.
