User Devices
By navigating HQ>Admin>User Devices: An HQ user can see information about the device(s) technicians are using. This screen can be very helpful when trying to troubleshoot a technician's device. For example, if the device is not allowing photos to be taken, this screen can help an HQ User see if those permissions are denied on the device itself. NOTE: It is crucial to keep apps up-to-date for the latest enhancements and fixes. Click here to see how a technician can view device permission settings inside the Service app.
IMPORTANT: If a Technician ever needs to use multiple devices, please click here to learn more on this process and how to avoid potential issues.
TIP: Enable columns like: App Version, Geo Permissions Denied, Push Notifications Denied, Camera Denied, Photos Denied to help troubleshoot potential issues that may arise relating to those device settings. If a permission is denied, it will display YES in red.
How to find out what the latest version of an app is
- Click on your name in the top right corner of HQ & select What's New.
- Change the Product dropdown to Service Technician (Mobile App). The latest version will be at the top of the list.