Tinnacity's Knowledge Base

• Request to Delete Account
• Active Warranty
• Users Overview
• Dispatch Board
• Checklists Overview
• Location Contacts Overview
• Work Order Details-HQ
• Equipment PM Programs
• Time Card Entries
• Part Locations/Parts

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• Batch Work Order Signing
• Home Screen
• Customer Review
• Service App Basics
• Pending Modifications (Mods)
• Work Orders Details-Service app
• Create/Request Work Orders
• Time Card Overview-Service App
• Equipment Checklist
• Work in Progress Screen (WIP screen)

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• Overview
• Customer Portal Equipment
• Users-Customer Portal
• Service Requests
• Supporting your Customers
• Additional Settings and About Menus
• Customer User Accounts
• QR Code Overview
• Home
• Customer Portal Quotes

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• Assign a QR Code
• Tinnacity Scan app Overview
• Inventory Check
• Third Party QR Vendor for Custom QR Codes

• Checklist-Shipping App
• Shipping Dock
• Drivers
• Ship App Overview & HQ Setup
• Shipping Templates
• Tinnacity Ship App Overview
• Third Party Driver
• How to Complete a Shipping Ticket in the Tinnacity Ship App
• How to create a Shipping Ticket in HQ

• Common Error Messages and their Meanings
• Dispatching and Updating Work Orders from Softbase
• Softbase Technician Setup
• Importing Labor/Travel into Softbase
• Updating the Softbase Header
• Invoicing-QuickBooks Online And Desktop
• Reconciling TM Work Orders in Softbase
• Administrative Work Orders (Softbase)
• Required Settings in Softbase/Softbase EVOLUTION
• Un-Dispatching and Re-Dispatching in Softbase

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• FleetSTATS Config
• Add a Customer
• Documents
• Add Customer Location
• Batches
• Add Model Types (TICS)
• Client Makes Mappings