Tinnacity's Knowledge Base

• Request to Delete Account
• Users Overview
• Dispatch Board
• Checklists Overview
• Work Order Details-HQ
• Location Contacts Overview
• Equipment PM Programs
• Makes and Models Overview
• Time Card Entries
• Active Warranty

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• Batch Work Order Signing
• Home Screen
• Service App Basics
• Pending Modifications (Mods)
• Work Orders Details-Service app
• Create/Request Work Orders
• Work in Progress Screen (WIP screen)
• Time Card Overview-Service App
• Equipment Checklist
• Work Order Attachments

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• Overview
• Service Requests
• Users-Customer Portal
• Customer Portal Equipment
• Customer User Accounts
• Additional Settings and About Menus
• Supporting your Customers
• Home
• Customer Portal Quotes
• QR Code Overview

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• Assign a QR Code
• Tinnacity Scan app Overview
• Inventory Check

• Checklist-Shipping App
• Drivers
• Shipping Templates
• Third Party Driver
• Tinnacity Ship App Overview
• Ship App Overview & HQ Setup
• Shipping Dock
• How to create a Shipping Ticket in HQ
• How to Complete a Shipping Ticket in the Tinnacity Ship App

• Softbase Technician Setup
• Dispatching and Updating Work Orders from Softbase
• Common Error Messages and their Meanings
• Updating the Softbase Header
• Importing Labor/Travel into Softbase
• Administrative Work Orders (Softbase)
• Reconciling TM Work Orders in Softbase
• Un-Dispatching and Re-Dispatching in Softbase
• Required Settings in Softbase/Softbase EVOLUTION
• Rebuilding Work Orders in Tinnacity

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• Add a Customer
• FleetSTATS Config
• Documents
• Batches
• Add Customer Location
• Add Model Types (TICS)
• Client Makes Mappings